Privacy Policy
1. Information We Collect
We collect information in the following ways:
- Account and order information: name, email address, delivery address, phone number, and payment details provided when placing an order or creating an account.
- Cat profile information: details about a cat's age, breed, estimated weight, and health preferences, provided voluntarily to personalise a feeding plan.
- Usage data: pages visited, time spent on the site, browser type, device, and referring URLs — collected automatically via cookies and similar technologies.
- Communications: messages sent to our support team or responses to surveys and feedback requests.
2. How We Use Information
Information collected is used to:
- Process and fulfil orders, and manage subscription plans.
- Personalise feeding recommendations based on cat profile data.
- Send order confirmations, delivery updates, and customer service communications.
- Send promotional emails and the SNUQY Paper newsletter, where consent has been given.
- Improve the website, products, and customer experience through analytics.
- Comply with applicable legal obligations.
3. Legal Basis for Processing
For customers in jurisdictions with applicable data protection laws, we process personal data on the following bases:
- Contract: processing necessary to fulfil an order or subscription.
- Consent: marketing emails and newsletter communications, which can be withdrawn at any time.
- Legitimate interests: website analytics, fraud prevention, and service improvement.
- Legal obligation: compliance with applicable UAE, KSA, and international laws.
4. Sharing of Information
We do not sell personal information. Data may be shared with:
- Delivery and logistics partners, solely to fulfil orders.
- Payment processors, who handle transactions under their own privacy standards.
- Email and marketing platforms used to send communications.
- Analytics providers to help understand site usage.
- Legal or regulatory authorities, where required by law.
All third-party service providers are required to handle data securely and only for the purposes we specify.
5. Cookies
The SNUQY website uses cookies to enable core functionality, remember preferences, and gather anonymised analytics. A cookie notice is displayed on first visit. Non-essential cookies are only set with consent. Cookies can be managed or disabled through browser settings, though some site features may be affected.
6. Data Retention
Personal data is retained for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Order records are typically retained for seven years in line with commercial record-keeping requirements. Marketing data is retained until consent is withdrawn.
7. Data Security
Reasonable technical and organisational measures are in place to protect personal information against unauthorised access, loss, or misuse. Payment data is handled through PCI-DSS compliant processors and is never stored on our servers.
8. Rights
Depending on applicable law, individuals may have the right to access, correct, delete, or restrict processing of their personal data, or to object to certain uses. To exercise any of these rights, contact us at:
Requests will be responded to within 30 days.
9. Children
The SNUQY website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
This Privacy Policy may be updated from time to time. The effective date at the top of this document reflects the most recent revision. Continued use of the website following any update constitutes acceptance of the revised policy.
11. Contact
For questions or concerns about this Privacy Policy, contact SNUQY LLC at:
Email: hello@snuqy.com
Website: www.snuqy.com